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Ventura County 805.984.5895 | Santa Barbara 805.564.7600 | Malibu 310.456.3979

Frequently Asked Questions

1. Payment Methods / Financing?

You can pay by check, however Visa and MasterCard are also accepted. Various Financing programs are also available.

2. Will the windows be installed from the outside or inside?

The majority of our windows are installed from the inside. In certain situations, we may be required to install from the outside.

3. How long will it take for my windows to arrive? How much time should I allow for the installation?

Your windows will be installed within 4-8 weeks from the date of the final measurement. The installation time varies based on the type of window being installed and the type being removed. Normally it takes about 30 minutes per window. Trims and other work will require additional time to complete. A job is typically completed in a single day.

4. What warranty is available with the windows?

All our windows come with a lifetime warranty. However a double lifetime (transferable), lifetime glass breakage, lifetime seal failure, and installation warranties are available. Contact us for more details.

5. What happens to my old windows and screens?

We generally remove all debris from your property and dispose of it. If you would like to keep your old windows or storms, please notify the installer as soon as he arrives for your installation.

6. What do I do if I have a problem with the windows?

We highly recommend that you go to our "SERVICE/WARRANTY" section of this website. Most of the problems are easily corrected and do not indicate that there is a problem with your window. The website contains a number of simple solutions and videos to help you correct most of these problems. It also provides you with instruction on how to care for your windows. If the problem is not corrected using these instructions, the website will guide you to fill out the proper forms, which will allow us to get the parts you need. Finally, you can either email us or contact us via phone.