When you need Ventura, CA window replacement, you know you want windows that are energy efficient, a certain color, or a certain style. What you may not think about right away is that you also want customer service to go along with the project. Sometimes, customer service is lacking today and it’s too late to make changes once you get too far into the process. Instead of allowing that to happen to you this time around, keep an eye on customer service upfront so you can ensure you are treated right the whole way through.
Examine Initial Contact
You will probably look over window companies online first, reading reviews and inspecting products. Once you pass that stage, you will make some phone calls. Keep alert during this first call because you will want the information on customer service you get from it. There’re no second chances at first impressions, after all, right? As you place your call, see how you feel about the representatives. Are they helpful? Do they listen to you and make time to answer your questions thoroughly? You shouldn’t feel pushed into anything or uneasy about anything at all during that first call—or ever.
If you move forward with the process and want to have someone come to your home to inspect your windows or take measurements, watch the clock. Are they on time? Or do they at least call to tell you they are running late? When you ask questions or leave messages, do you get replies quickly and efficiently? Your time should be important to the people you are working with. Communication is important in this process and you want to make sure the company hears you and respects what you are saying at all times. This is your house and your project.
Talk With Past Customers
You can only get so much information from reviews. Ask the company for references and then call those people to find out more about the process and how it went with them. Ask them about the installation and whether or not it went as planned. If they had any concerns, how did the company handle them? Are they able to call the company even today to ask about maintenance, warranties, or other things? You want to be able to understand every element of how you will be treated throughout the process. Customer service can make or break any big project.
You should be treated with nothing but friendless and respect when you work with any window replacement company, but it’s your job to ensure that will be the case before you start the project with a certain company. When you contact Quality Windows & Doors, you’ll get the customer service you expect and deserve. Call us at (805) 984-5895 and you’ll be able to tell right away that we appreciate your time and your call. We’ll answer your questions promptly and never pressure you into anything. Stop by and see us in person to get a better feel for who we are at 1430 S Oxnard Blvd, Oxnard, CA 93030.