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    • FAQ
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    • Milgard
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      • Ultra™ Series Windows
      • Aluminum Windows
      • Style Line Series Windows
    • Marvin
      • Marvin Essential™
      • Marvin Elevate™
      • Marvin Signature™
    • Fleetwood
    • Weather Shield
  • Doors
    • Provia
      • Signet Fiberglass
      • Heritage Fiberglass
    • T.M. Cobb
      • Wooden Doors
      • Interior Doors
      • Fiberglass Doors
    • Milgard
      • Tuscany® Series Doors
      • Trinsic™ Series Doors
      • Ultra™ Series Doors
      • Standard Aluminum Doors
    • AG Millworks
    • Marvin
      • Marvin Essential™
      • Marvin Elevate™
      • Marvin Signature™
    • Weather Shield
    • Fleetwood
    • Therma Tru
    • LaCantina
    • Hardware
    • Doors by Type
      • Entry Doors
      • Interior Doors
      • Screen Doors
      • Closet Mirror Doors
      • Pet Doors
  • Glass & Architectural Products
    • Residential Glass
      • Glass Repair
      • Glass Railings
      • Shower Doors
      • Custom Mirrors
    • Commercial Storefront
      • Glass Repair
    • Architectural Products
      • Glass Railings
      • UltraGlas®
      • Doors In Motion
    • Window Screens
    • Emergency Board Up Service
  • Portfolio
    • Windows
    • Doors
    • Pet Doors
    • Glass Railings
    • Showers
    • Mirrors
    • Store Front Door Glass Repair
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Customer Service On Replacement Windows

January 21, 2019
window replacement company in Buellton

When you need Ventura, CA window replacement, you know you want windows that are energy efficient, a certain color, or a certain style. What you may not think about right away is that you also want customer service to go along with the project. Sometimes, customer service is lacking today and it’s too late to make changes once you get too far into the process. Instead of allowing that to happen to you this time around, keep an eye on customer service upfront so you can ensure you are treated right the whole way through.  


Examine Initial Contact
 

You will probably look over window companies online first, reading reviews and inspecting products. Once you pass that stage, you will make some phone calls. Keep alert during this first call because you will want the information on customer service you get from it. There’re no second chances at first impressions, after all, right? As you place your call, see how you feel about the representatives. Are they helpful? Do they listen to you and make time to answer your questions thoroughly? You shouldn’t feel pushed into anything or uneasy about anything at all during that first call—or ever.  


Timely Communication
 

If you move forward with the process and want to have someone come to your home to inspect your windows or take measurements, watch the clock. Are they on time? Or do they at least call to tell you they are running late? When you ask questions or leave messages, do you get replies quickly and efficiently? Your time should be important to the people you are working with. Communication is important in this process and you want to make sure the company hears you and respects what you are saying at all times. This is your house and your project.  


Talk With Past Customers
 

You can only get so much information from reviews. Ask the company for references and then call those people to find out more about the process and how it went with them. Ask them about the installation and whether or not it went as planned. If they had any concerns, how did the company handle them? Are they able to call the company even today to ask about maintenance, warranties, or other things? You want to be able to understand every element of how you will be treated throughout the process. Customer service can make or break any big project.  

You should be treated with nothing but friendless and respect when you work with any window replacement company, but it’s your job to ensure that will be the case before you start the project with a certain company. When you contact Quality Windows & Doors, you’ll get the customer service you expect and deserve. Call us at (805) 984-5895 and you’ll be able to tell right away that we appreciate your time and your call. We’ll answer your questions promptly and never pressure you into anything. Stop by and see us in person to get a better feel for who we are at 1430 S Oxnard Blvd, Oxnard, CA 93030.

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Quality Windows, Inc. is licensed, bonded and an insured contractor in the State of California. We are also listed with the Better Business Bureau.

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Ventura County (805) 984-5895Santa Barbara (805) 564-7600Malibu (310) 456-3979
Info@QualityWindows-Doors.com

Quality Windows, Inc

Ventura County Showroom
1430 S Oxnard Blvd.
Oxnard, CA 93030

Monday through Friday: 8:00AM – 5:00PM
Saturday: 8:00AM – 2:30PM
Sunday: Closed

Quality Windows, Inc

Santa Barbara Showroom
534 N Milpas St.
Santa Barbara, CA 93103

Monday through Friday: 8:00AM – 5:00PM
Saturday: 8:30AM – 2:30PM
Sunday: Closed

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