When you visit a fast food restaurant, you might get a few grunts and a bag shoved into your hand along with your change. If you go somewhere different, perhaps there are polite smiles, friendly servers, and hot food. Customer service is important to making you want to return. You deserve it as a customer at any business. When you are getting replacement windows in Ventura, CA, it’s even more important to the process. Replacement windows are a big investment and you need professionals who will give you what you need in a polite, patient manner the whole way through. Here are a few things you should get customer service-wise when you are working on replacement windows for your home.
Communication is key in a transaction of this nature and you don’t need it to be hard. First, when you call for a certain technician, you should be able to reach them or, at the very least, they should return your call shortly. When you have questions, they should be answered in a manner that you can understand. And you should feel as if the company is listening to you when you tell them about your needs and wants and then making recommendations according to them. That kind of communication is not only easier, but it’ll make the whole process continue in a smooth manner.
While communication is key, down the road, once you get more serious about the details, you need to have things in writing as well. The technicians can tell you something, but if you’re honest, you’re not likely to remember all of the details. You can always ask for things in writing and when you get to the point where you want a detailed quote, possibly with some variations involved to examine prices, you deserve to have that in writing. You can take that quote home, look over the differences, and then call or visit with further questions.
Once a window company sells you windows and their professionals install them, they shouldn’t wash their hands of you. Their customer service should still help you with any need. Let’s say you get double hung windows, but you forgot how to pop them into the house for cleaning. You can still call and ask things like that without a problem.
This is the kind of customer service you deserve, and will get, when you work with Quality Windows & Doors. We want you to get the replacement windows in Ventura, CA, you need, but we also want you to have the kind of customer service that will help you to remember the project fondly. Give us a call at (805) 984-5895 and we’ll start to prove our friendliness and helpfulness right away over the phone. We’ll answer any questions you have and set you up with a time to come visit in person. You can also browse our showroom and get to know us better at 1430 S Oxnard Blvd, Oxnard, CA 93030.